FAQ

Frequently Asked Questions

🛒 Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@profixdiy.com.

🚚 Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Q: Do you ship internationally?
A: Currently, we ship within the United States only.

Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in original packaging.

Q: How do I start a return?
A: Email us at support@profixdiy.com with your order number and reason for return.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive the returned item.

🔧 Products

Q: Are your products suitable for DIY beginners?
A: Yes! Our product descriptions include difficulty levels and we carry tools and materials for all skill levels.

Q: Do you offer bulk or contractor pricing?
A: Yes, please contact us at support@profixdiy.com for wholesale and contractor pricing inquiries.